Terms and Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• “Company”, “we”, “us”, or “our” refers to The Door Line Ltd, company number 16521469, registered at 42 The Waterscape, Leeds & Bradford Road, Leeds, West Yorkshire, United Kingdom, LS5 3EG.
• “You” or “your” means any person accessing, browsing, or using our website or purchasing goods from us.
• “Goods” refers to any products we offer for sale, including but not limited to internal doors, accessories, and related items.
• “Bespoke Goods” means any products made to your specifications, personalised items, or goods that have been altered or adapted at your request.
• “Website” means our online platform, including all pages, content, and services provided under our domain.
• “Order” means any request by you to purchase goods from us, whether placed online, by telephone, or in person.
• “Working Days” refers to Monday to Friday, excluding UK bank and public holidays.

2. Company Information

The Door Line Ltd

• Company Number: 16521469
• Registered Address: 42 The Waterscape, Leeds & Bradford Road, Leeds, West Yorkshire, United Kingdom, LS5 3EG

These Terms and Conditions set out the rules for using our website and outline your rights and obligations when purchasing from us. By using our website, you confirm your agreement to these terms.

3. Website Access

3.1 You do not need to register to browse most of our website. However, certain features may only be accessible to registered users.

4. Use of Website

4.1 You may use the website for your personal, lawful purposes only.

4.2 You may print or download content for your own non-commercial use, but you must not alter, copy, distribute, or reproduce it without our prior written permission.

5. Website Availability

5.1 We take reasonable steps to ensure our website operates 24 hours a day. However, we cannot guarantee uninterrupted service and are not liable for downtime.

5.2 Where possible, we will give advance notice of maintenance work, but we are not obliged to do so.

6. Visitor-Provided Material

6.1 Any non-personal material you send or upload will be treated as non-confidential and non-proprietary, and we may use it in any way we see fit, subject to our Privacy Policy.

6.2 You must not post or send material that:

(a) you do not have the right to share;
(b) is unlawful, defamatory, obscene, discriminatory, invasive of privacy, offensive, or incites criminal activity;
(c) contains harmful code such as viruses, malware, or corrupted data.

6.3 We will cooperate with authorities if required to disclose the identity of anyone posting prohibited material.

7. Links to and from Other Websites

7.1 Links to third-party websites are for convenience only. We do not endorse them and accept no responsibility for their content.

7.2 You may link to our website only if:

(a) you do not imply endorsement without written consent;
(b) you do not misrepresent your relationship with us;
(c) your site does not contain unlawful, offensive, or infringing content.

7.3 You will be liable for any loss or damage caused by breaching these linking rules.

8. Disclaimer

8.1 We aim to keep information on our site accurate and up to date, but we do not guarantee it.

8.2 All content is provided “as is” without warranty. You use the site at your own risk.

9. Limitation of Liability

9.1 We are not liable for loss or damage arising from your use of our site.

9.2 Nothing in these terms limits liability for death or personal injury caused by negligence, or other liabilities that cannot be excluded under UK law.

10. Shipping

10.1 Orders will be processed and delivered promptly, no later than 30 days after the order date.

10.2 Please allow up to 10 working days for delivery after dispatch.

11. Cancellations, Returns & Refunds

11.1 You have the right to cancel under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

11.2 Your cancellation period begins when you place your order and ends 14 days after receiving your goods.

11.3 To cancel, notify us via email or phone before the cancellation period ends.

11.4 If you have received the goods, you must keep them safe and return them to us at your own expense (unless faulty or wrongly supplied) as soon as possible.

11.5 If you fail to return the goods, we may charge you our direct recovery costs.

11.6 Refunds will be issued within 14 days of cancellation, minus a £50 administration fee.

11.7 Delivery charges are non-refundable unless the goods are faulty or wrongly supplied.

11.8 You cannot cancel orders for:

(a) bespoke or made-to-measure goods;
(b) goods altered or decorated at your request;
(c) goods fitted by you or your contractor and later found to be damaged;
(d) goods made to your specification or personalised;
(e) fitted packages with a signed agreement;
(f) bespoke joinery products as part of a fitted package.

11.9 You will also lose your right to cancel if:

(a) goods are unsealed and unsuitable for return;
(b) goods are not in original packaging;
(c) goods are combined with others so they cannot be separated.

12. Law and Jurisdiction

These terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, accidents, war, fire, equipment breakdown, or shortages of materials.

14. Product Information

Timber is a natural product and may vary in colour, grain, and contain knots. Some movement or surface changes may occur after manufacture or fitting, and these are not considered defects. While we take steps to reduce expansion or contraction, we cannot guarantee it will not occur. Images on our website are for illustrative purposes only.